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Mark Tinsdale
Mesa, AZ 85209 Tel: 480-380-7643 Cell: 602-538-3998
PROFESSIONAL SUMMARY
Seasoned Engineer with worldwide customer support base experience, managing projects that involved surface mount and micro device equipment. Consistently met or exceeded customer satisfaction, expectations and specifications, while providing streamlined processes that ensured proper closure and better efficiency for company. Worked with diverse customer base to support process applications, software applications, and improve overall factory productivity. Efficient self-starter, requiring no supervision. Proficient in use of Word, Excel, PowerPoint, and AutoCad. AREAS OF TECHNICAL EXPERTISE § Application processes, manufacturing and equipment § Procedure preparation for manufacturing processes and equipment § Electro-mechanical equipment and pneumatic controls § Project management principles
WORK HISTORY
Panasonic Factory Solutions of America, Buffalo Grove, IL 1994-2008
Sr. Applications Engineer Provided pre-sales support to sales engineering staff of up to 15, as well as offered customer service support to worldwide customer base of 10-12, with an additional 11 western states. § Presented training overview on equipment and proprietary software to customer in post-equipment installation process. § Resolved technical/engineering issues through interaction with sales, field engineers, and product engineering, providing feedback to factory for improved equipment performance.
Xerox Corporation, El Segundo, CA 1980 - 1994
Process Engineer 1985–1994 § Introduced new manufacturing processes into manufacturing environment, introducing surface mount technology processes for successful ramp up. § Designated appropriate equipment for production process, while maintaining budgets of $3-4M for projects. § Developed procedures to train operations and maintenance personnel on new processes. § Provided procedures for process efficiency.
Equipment Maintenance Engineer 1980–1985 Maintained and serviced circuit board assembly equipment and provided support on daily basis to operations, interacting with machine operators, area supervisors, and managers. § Offered feedback to engineering staff for more efficient factory operation. § Set up preventative maintenance procedures for assembly equipment, and provided overview of procedures to new technical staff, as well as operations.
MILITARY
US Air Force, Dyess AFB, TX 1972-1976
Precision Equipment Maintenance Technician § Performed calibration and repair on electronic equipment. § Honorable discharge
EDUCATION AND TRAINING National Business College, Rapid City, SD, Business Administration
Boston University, Boston, MA, Principles of Project Management
Additional training courses § Human Relations, Customer Service, and Self-development § Management development and Improvement § Computer and related programs
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